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Deskside Engineer

Kings Point, NY, US • Posted 7 days ago • Updated 1 hour ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

SAIC

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Science
Security Clearance
Help Desk
Laptop
Tablet
Mobile Devices
Printers
Tier 2
Asset Management
IMAC
Presentations
Backup Administration
Computer Hardware
Audiovisual
Documentation
Password Management
Network
Wireless Communication
DMZ
NAC
Regulatory Compliance
Customer Facing
Management
Technical Support
A+
Microsoft Certified Professional
Microsoft Windows
Active Directory
Identity Management
Smart Card
Multi-factor Authentication
Microsoft
Microsoft Office
IT Service Management
JIRA
Service Management
Incident Management
Workflow
Knowledge Base
SLA
Microsoft SCCM
Bomgar
VTC
Polycom
Printer Management
Print Servers
Hardware Troubleshooting
Mobile Device Support
Recovery
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Customer Service
Communication
Attention To Detail
Multitasking
ITIL
Security+
Network+
Emerging Technologies
Collaboration
Authentication
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2613430

Location: Kings Point, NY, US

Date Posted: 2026-06-08

Category: Engineering and Sciences

Subcategory: Field Technician

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Deskside Engineer to support our government customer. The role reports to the Helpdesk Manager and serves as a key member of the End User Support team.

The ideal candidate has a minimum of 4 years of deskside/field support experience, acting as a senior engineer specializing in troubleshooting complex end-user issues involving hardware, software, network, collaboration technologies, identity/access management, and printer management in a diverse Microsoft Windows environment.

This position is full-time On-Site with rotating weekend, and 2ndshift support located in Kings Point, NY at the United States Merchant Marine Academy.

Provide technical support for workstations, laptops, tablets, mobile devices, printers, and office infrastructure.
Deliver Tier 2 deskside support including imaging, deployment, asset management, and lifecycle refresh (IMAC) activities.
Document all work and manage service requests, incidents, changes, and workflows using Jira ITSM, including ticket creation, updates, resolution, and SLA compliance.
Manage printer fleet including installation, configuration, troubleshooting, driver deployment, print server support, and ongoing maintenance.
Support collaboration and conferencing technologies, including Microsoft Teams, Zoom, Google Meet, Polycom systems, and ScreenBeam wireless presentation solutions.
Provide support for PIV cards, smart card readers, and multi-factor authentication (MFA) solutions such as Microsoft Authenticator and login.gov.
Support faculty, staff, and students with software applications, backups, anti-virus, and academic/engineering/simulation programs.
Troubleshoot and resolve complex hardware, software, network, audiovisual, and identity/access issues; escalate, when necessary, with clear documentation.
Manage user and computer objects via Active Directory / Entra ID (GPOs, MFA, password management).
Support client network connectivity (wired, wireless, guest, DMZ, mobile) including NAC policies.
Provide excellent customer service via phone, in-person, and remote tools.
Document all work and update service requests in the ITSM system to ensure SLA compliance.
Act independently in a customer-facing environment while coordinating with other engineering teams as needed.
Perform other duties as assigned by management.

Qualifications

Required:

Minimum 4 years of deskside/field support experience.
High School Diploma required. Bachelor's degree preferred (or 6 additional years of relevant experience in lieu of degree).
HDI Technical Support Professional certification required within six (6) months of employment.
Minimum A+ Certification (Security+, Network+, or MCSA preferred).
Strong knowledge of:
- Windows 11 environment.
- Active Directory / Entra ID and identity management.
- PIV cards, smart card readers, and MFA solutions (Microsoft Authenticator, login.gov, etc.).
- Microsoft Office Suite & Google Workspace (including Teams and Google Meet).
- Jira ITSM (Jira Service Management) for incident management, service requests, workflows, knowledge base, and SLA tracking.
- SCCM, VPN, Bomgar, Zoom, VTC, Polycom, and ScreenBeam.
- Printer management (fleet support, print servers, troubleshooting, and deployment).
- Hardware diagnostics, mobile device support, imaging, and recovery.
- Basic networking (TCP/IP, DNS, DHCP, VPN, etc.).
Excellent customer service, communication, and interpersonal skills.
Strong attention to detail, ability to multi-task, prioritize, and follow SOPs.
Reliable with independent transportation.
Desired Certifications (not required): ITIL v4, Security+, Network+.

Additional Requirements:

Available to work as essential personnel around the academic calendar and support cycles.
Desire to stay current with emerging technologies, especially collaboration tools, secure authentication solutions, and printer technologies.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2613430
Posted 7 days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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