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Deskside Support Engineer

Washington, DC, US • Posted 8 hours ago • Updated 8 hours ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Security Clearance
Reporting
Help Desk
Communication
Customer Service
Multitasking
Scheduling
Computer Hardware
OS X
Microsoft Windows
Smart Card
Microsoft Office
Virtual Private Network
Active Directory
Thin Client
VTC
Fluency
Computer Networking
Incident Management
Management
Education Management
Organizational Skills
Attention To Detail
IT Management
Educational Technology
Technical Training
Training
CompTIA
Network+
Technical Support
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2612904

Location: Washington, DC, US

Date Posted: 2026-05-26

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 75% of the time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

This position is full-time On-Site located at the Department of Transportation. This position will report to Helpdesk Manger and will be part of the end user support team to provide end user support for IT related issues.

The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.

Remote and Deskside Experience troubleshooting hardware and software issues
Troubleshooting Microsoft Windows with latest Windows OS
Familiarity with MAC OS
Installation and configuration of new machines in a Windows environment
Smart cards / PIV cards (general knowledge)
Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
Provide Remote Tool Support
Conference Room / VTC Setups

Qualifications

REQUIRED:

Degree and 7 years of related IT experience required. Additional years of experience may be considered in lieu of education
Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking
HDI Technical Support Professional required within six (6) months of employment
Experience in providing operational planning, development, and technical management of instructional technology systems and peripheral devices installed in classrooms, simulation centers, and learning spaces, as well as the maintenance of all such equipment
Experienced with Incident Management/Queue Management
Experience in coordinating system upgrades, developing Instructional Technology maintenance plans and schedules. Current knowledge and previous experience with recent educational technology trends and resources is a plus
Education Management: Excellent organizational skills, keen attention to detail, the ability to prioritize duties, and a capacity to critically evaluate and quickly learn new educational technologies
Technology Management: Consults with faculty members and academic departments to identify, facilitate, and implement the use of educational technology in different educational settings
Technology Training & Instruction: Participates in Academy technology and simulation committees to identify instructional goals and objectives
IT Support certifications such CompTIA Network+ or Google IT Support Professional Certificate Highly desirable
Travel to various field sites is required, and reliable and independent transportation will be needed. 50-75% within the northeast region

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2612904
Posted 8 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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