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Site Support Technician

Washington, DC, US • Posted 11 hours ago • Updated 11 hours ago

Full Time

On-site

USD 40,000.00 per year

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Security Clearance
Workflow
Collaboration
Customer Support
Technical Support
Computer Hardware
Computer Networking
Operating Systems
Help Desk
Management
ServiceNow
Conflict Resolution
Problem Solving
Effective Communication
Supervision
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2612870

Location: Washington, DC, US

Date Posted: 2026-05-21

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is looking for a Site Support Technician to support our team in Washington, DC. The Site Support Technician's primary responsibilities include interfacing with our customers staff onsite at their headquarters location as well as supporting remote staff with requests and issues as assigned.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking.

Troubleshoot and resolve IT-related problems promptly, either remotely or in person, ensuring minimal disruption to workflow.
Install, configure, and maintain computer systems, peripherals, and software applications.
Set up and manage user accounts and access permissions in accordance with company policies.
Collaborate with other IT team members to identify and implement solutions to improve system performance, reliability, and security.
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
Interact as needed with other IT personnel and potentially the customer when the customer's problem cannot be resolved directly.
Document and maintain accurate records of all IT support activities, including troubleshooting steps and resolutions.

Qualifications

AA Degree in related discipline and one-year related experience; Or, High School and two (2) years of related experience with relevant certification.
Ability to obtain and maintain a public trust requiring U.S. Citizenship or .
Strong knowledge of computer hardware, software, networking, and operating systems.
Familiarity with help desk software and ticketing systems for managing support requests (e.g., ServiceNow).
Excellent troubleshooting and problem-solving skills, with a methodical approach to diagnosing and resolving issues.
Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Ability to work independently with minimal supervision, as well as collaboratively within a team environment.
Customer-focused mindset with a commitment to delivering exceptional service and support to all users.

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2612870
Posted 11 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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