Apply Now

Service Desk Agent

Washington, DC, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

USD 40,000.00 per year

SAIC

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Call Center
Tier 1
Project Management
Performance Management
Preventive Maintenance
Microsoft Windows
Routing
Management
Technical Support
Service Desk
Communication
Dependability
Problem Solving
Conflict Resolution
Customer Service
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2612775

Location: Washington, DC, US

Date Posted: 2026-05-19

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description
?
SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base.

This role is fully ONSITE in Washington, DC.

As such the agent is responsible for:

The creation of Interactions and Incidents.
Provide basic technical and process assistance over the Phone and via Email.
Provide friendly, courteous support of all DOT employees and contractors.
Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.
As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well.
Shifts are M-F 7am-7pm EST.

Responsibilities:

Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.
Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.
Researches customer concerns and find appropriate resolutions.
Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
Other duties as assigned.

Qualifications

Requirements:

High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk with relevant certification.
Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.
Must be willing to work effectively within a team environment in a fast-paced support role.
Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment.

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2612775
Posted 3 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desk Side Engineer - Junior

Washington, District of Columbia

•

Today

Job ID: 2612730 Location: Washington, DC, US Date Posted: 2026-05-19 Category: Information Technology Subcategory: Site Support Schedule: Full-Time Shift: Evening Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a customer-centric Junior Deskside Support Engineer with a minimum of 2 years of experience providing on-site technical support. Responsible for performing IM

Full-time

USD 40,000.00 per year

Executive Help / VIP Desktop Tech Junior

Washington, District of Columbia

•

Today

Job ID: 2612759 Location: Washington, DC, US Date Posted: 2026-05-19 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Evening Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an Executive/VIP Desktop Support Technician to provide top-tier technical support to Political Appointees, Senior Executives, and Administrative Assistants.

Full-time

USD 40,000.00 per year

Senior Service Desk Specialist

Springfield, Virginia

•

Today

Job ID: 2612647 Location: Springfield, VA, US Date Posted: 2026-05-15 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Top_Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTI

Full-time

CDAO War Data Platform (WDP)

Arlington, Virginia

•

Today

Job ID: 2611551 Location: Arlington, VA, US Date Posted: 2026-04-16 Category: Administration Subcategory: Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI with Poly Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. Roles include managing customer relationships, service portfolio and catalog ma

Full-time

Search all similar jobs