Power Platform Support Engineer - LATAM Remote

Remote • Posted 1 hour ago • Updated 1 hour ago
Full Time
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Microsoft Azure
  • SQL
  • Power Apps
  • Power Platform
  • CI/CD
  • REST
  • Microsoft 365
  • Power BI
  • Power Automate

Summary

Job Summary

We are seeking an experienced Power Platform Support Engineer to provide L2/L3 production support, troubleshooting, maintenance, and enhancements for Microsoft Power Platform applications.

Key Responsibilities

  • Provide L2/L3 support for Power Apps, Power Automate, Power BI, and Dataverse.
  • Troubleshoot production issues, incidents, and service requests within SLA.
  • Monitor workflows, integrations, scheduled jobs, and application performance.
  • Perform Root Cause Analysis (RCA) and implement corrective actions.
  • Support deployments, releases, and environment migrations.
  • Manage user access, security roles, and Power Platform environments.
  • Collaborate with development teams on fixes and enhancements.
  • Maintain technical documentation, runbooks, and knowledge articles.
  • Monitor platform health and proactively identify operational risks.

Required Skills

  • Microsoft Power Apps – Canvas & Model-Driven Apps
  • Power Automate – Cloud Flows
  • Microsoft Dataverse
  • Power BI
  • SharePoint Online
  • Microsoft 365
  • SQL Server
  • REST APIs / Web Services
  • Power Platform Administration
  • Production/Application Support
  • Incident & Problem Management
  • Change Management
  • Root Cause Analysis
  • SLA Management
  • Release/Deployment Support

Preferred Skills

  • Azure Logic Apps / Azure Functions
  • Power Pages
  • Copilot Studio / AI Builder
  • CI/CD & ALM
  • ServiceNow or similar ticketing tools
  • PL-200 / PL-400 certification
  • ITIL Foundation

Candidate Profile

  • 5–7 years of IT experience with strong hands-on Microsoft Power Platform support experience.
  • Strong troubleshooting and analytical skills.
  • Good communication and stakeholder management abilities.
  • Ability to work independently in a production support environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10398358
  • Position Id: 9051916
  • Posted 1 hour ago
Contact the job poster
JR

Jerom Russel

Recruiter @ Georgia IT
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