IT Senior Support Specialist

Job Summary

• Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit.
• Troubleshoots end-user problems. Analyzes and designs software modifications to meet users'' needs.
• May develop and conduct training programs for software/hardware users.
• Owns assigned tasks. May serve as a lead or train staff.

Key Responsibilities

• Provides management information system user support on a continuing basis either by phone or site visit
• Troubleshoots end-user problems
• Analyzes and designs software modifications to meet users'' needs
• May develop and conduct training programs for software/hardware users
• Owns assigned tasks
• May serve as a lead or train staff

Required Qualifications

• Minimum 5 years experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging
• Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures
• Technical front end and back-end 3rd party software support (7 years required)
• JavaScript and Groovy Script (5 years required)

Preferred Qualifications

• Experience providing support for Agile Assets/Trimble Asset Management system
• Database development with MS SQL and Oracle and knowledge of Oracle PL/SQL, and T-SQL
• Experience working with Java based 3rd party web applications

Work Environment

• Hybrid (Remote and Onsite)
• Candidate first day is onsite and onsite on demand basis
• Preference will be given to candidate local to Atlanta Metro area / State of Georgia
• Candidates must be local to the Atlanta area

Education/Experience

• High school diploma or GED AND
• Two years of education or experience in information security, privacy, system/network administration and support, or application development AND
• Training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area