Application Support Specialist
Join our Technology Services team and play a key role in keeping our applications and storefront platforms running smoothly. This hands-on role is perfect for someone who enjoys problem-solving, programming, and delivering great support experiences.
You’ll be the go-to resource for triaging and resolving support tickets, making storefront updates, and ensuring data accuracy through reporting. From troubleshooting issues to identifying patterns and driving improvements, you’ll have a direct impact on both internal teams and customer-facing systems.
What You’ll Do
Serve as the first point of contact for support requests, quickly triaging and resolving issues
Own problems end-to-end, escalating when needed with clear documentation
Maintain and update storefront products, pricing, and site content
Run and validate SQL-based reports to support business needs
Monitor systems, handle alerts, and keep operations running smoothly
Contribute to documentation, knowledge sharing, and continuous improvement efforts
What You Bring
3+ years of help desk or application support experience
Solid SQL skills (queries, joins, reporting)
Working knowledge of ASP.NET/C#, web apps, and troubleshooting fundamentals
Familiarity with scripting, APIs, and general web technologies is a plus
Strong communication skills and a customer-first mindset
Curiosity, organization, and a proactive, can-do attitude
Why This Role?
This is a great opportunity to grow your technical skills in a fast-paced, collaborative environment—ideal for someone who enjoys coding and problem-solving while staying close to the impact of their work.
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