UX Designer

RESPONSIBILITIES:
Kforce's client in Armonk, NY is seeking an experienced UX Designer to support a large-scale, greenfield Salesforce customer technology transformation for a regulated energy and utilities organization. The program is modernizing utility customer operations, customer programs, service experiences, data capabilities, integrations, and legacy Salesforce environments while reducing technical debt and preparing the future-state platform for production adoption.

Role Overview :
The UX Designer will lead research, interaction design, prototyping, and usability validation for utility customer and employee experiences. The role will shape journeys and workflows delivered through Salesforce Energy & Utilities Cloud, OmniStudio and OmniScript, the Clean Energy Module, Service Cloud, Data Cloud, and connected customer channels. This individual will translate complex utility processes into intuitive, accessible experiences and partner with UI, BAs, architects, developers, QA, and change teams through implementation and release.

Responsibilities:
* Plan and conduct user research, interviews, workshops, usability testing, synthesis, and experience validation for utility customer and employee workflows
* Define current-state and future-state journeys across customer service, clean-energy programs, eligibility, enrollment, notifications, self-service, and assisted service
* Translate research and requirements into interaction models, wireframes, prototypes, service blueprints, and detailed design guidance for Salesforce Lightning, OmniStudio, and OmniScript
* Partner with business and technical teams to align experience intent with Energy & Utilities Cloud, the Clean Energy Module, Service Cloud, Data Cloud, and integration constraints
* Define accessibility, responsive behavior, error handling, edge cases, and measurable usability outcomes
* Lead design reviews, prototype validation, handoff, implementation review, defect resolution, and release-readiness activities

REQUIREMENTS:
* 7+ years of relevant enterprise delivery experience, including senior-level ownership of complex workstreams, mentoring, and delivery quality
* Senior enterprise UX experience with a portfolio demonstrating research, complex workflow design, prototyping, and usability validation
* Experience designing for Salesforce Lightning, OmniStudio and OmniScript, CRM, contact-center, or comparable enterprise applications
* Working knowledge of Energy & Utilities Cloud and the Clean Energy Module sufficient to shape utility customer and employee experiences
* Strong proficiency with Figma or comparable tools, Salesforce Lightning Design System, service design, responsive design, and WCAG accessibility
* Strong facilitation and communication skills with the ability to explain design rationale and influence business and technical decisions
* Experience working in Agile or iterative delivery environments with cross-functional onshore and offshore teams
* Strong verbal and written communication skills, including the ability to explain decisions, document risks and dependencies, and collaborate directly with business and technology stakeholders
* Experience using enterprise-approved AI-assisted tools where appropriate, with independent validation of outputs

Preferred Qualifications:
* Utility, clean-energy program, customer-service, or regulated-industry design experience
* Experience with journey mapping, service design, or enterprise design systems
* Salesforce, accessibility, or human-centered design credentials

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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