Client Support Technician//100% Onsite/165395
100% Onsite/165395
Jackson, MS 39201
Duration: Long term
Position Description and Job Skill Set:
Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors,
and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via
phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or
offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software
licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
Required Skills/Experience:
Typically requires a high school diploma, vocational training, or an Associate s/Bachelor s degree in Information Technology or
Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office
365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience,
customer service mindset, and problem-solving abilities
Preferred/Not Required:
Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.
Skill Set:
Microsoft Windows 11
Azure/Active Directory
Powershell
Desktops/Notebooks
Printers
Wireless Devices
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