service analyst

Position: System Analyst Location: Austin, TX Job Type: Hybrid Minimum Required Experience: 8+ years as a Functional Business Analyst on PeopleSoft Financials and Supply Chain Management (FSCM) implementation efforts 8+ years of experience with PeopleSoft FSCM 9.2 Billing 8+ years performing hands-on end-to-end system integration and external interface testing 4+ years of experience with Microsoft O365 applications (Word, Excel, PowerPoint, Visio) 2+ years of experience using MS Teams and col

ServiceNow Business Analyst Responsibilities: Work with clients to elicit, understand, and document requirements and acceptance criteria.Translate and shape client needs to the backlog items that meet those needs.Ensure user stories are ready for development (e.g. per Definition of Ready) with accompanying acceptance criteria.Ensure close collaboration and communication with the delivery team.Create, manage, organize, link, and prioritize the product backlog.Support client Product Owners, incl

Required Skills SAP Functional SkillsStrong experience in SAP Customer Service (CS) / Service ManagementKnowledge of Service orders, Notifications, Installed base, Contracts, Repair processingS/4HANA KnowledgeUnderstanding of S/4HANA simplification itemsFamiliarity with SAP Readiness Check 2.0Experience with Maintenance PlannerExperience Requirements610 years SAP experienceAt least 1 SAP CS implementationExperience in S/4HANA conversion projects (Brownfield preferred)Exposure to integration with

15 plus years in Auto Lending operations, Domain expertise: End to End understanding of Auto Lending processes, Value stream, journeyStrong knowledge of auto lending data flows, controls, and operational metrics.Experience & Knowledge of various Auto Lending Channels - Dealer (Indirect), DirecttoConsumer Experience with digital lending modernization & Transformation initiatives.Industry expertise and Advisory experience & Strategy supportExposure to LOS/LMS platforms (Defi, RouteOne, Dealertrack