Engineering SME / Technical Lead (VoIP Integration & Infrastructure -Jersey City, NJ

Our client seeks an Technical Lead VOIP Integration Infrastructure  for a 12 Months  project in Jersey City, NJ . Below is the detailed requirement

Job Title:                 Technical Lead (VoIP Integration & Infrastructure)

Work location  :     Jersey City, NJ

Duration:                 12 Months

Role Summary

Hands‑on technical authority responsible for SBC routing/integration, SIP signaling and troubleshooting, and delivery of the combined mission: incident response enablement and STIR/SHAKEN operationalization, within a hybrid contact center environment (on‑prem Genesys + Amazon Connect migration).

Required Qualifications

• 10+ years telecom/VoIP engineering with deep SIP and call routing/interconnect expertise
• Strong SBC experience; ability to interpret and troubleshoot SBC/CDR/SIP logs (Ribbon preferred)
• Experience integrating telecom platforms with enterprise contact centers (Genesys and/or Amazon Connect)
• Experience with external API integrations and multi‑system troubleshooting across networks and vendors
• Automation/config‑as‑code mindset (Terraform/Ansible/GitOps) and CI/CD familiarity

Preferred Qualifications

• Hands‑on experience with Ribbon SBC / PSX
• Experience with carrier interconnects and call‑signing patterns
• Experience in STIR/SHAKEN, caller identity programs, or message‑signing patterns
• Familiarity with Amazon Connect voice/telephony integration patterns and/or Genesys SIP integrations
• Cloud networking and container familiarity (Docker/K8s)

Key Responsibilities

• Lead VoIP / SIP design and execution under approved architecture, including routing policy, header handling, and failover patterns
• Implement and maintain SBC routing and policy configurations supporting secure call origination
• Implement and support STIR/SHAKEN signing integration patterns, including non‑signing paths and exception handling
• Diagnose and resolve complex issues across SBC logs, CDRs, SIP traces, carriers, and contact center platforms (Genesys and Amazon Connect)
• Build and maintain automation and repeatable tooling (configuration‑as‑code, scripted diagnostics, synthetic call/test harnesses)
• Integrate with external telecom and security platforms via APIs
• Partner with SRE to meet reliability and latency objectives and support production readiness/rollout execution
• Provide L3/L4 escalation support and technical mentoring to operations engineers