Product Manager Telecom

Product Owner / Product Manager (Telecom Platform)

Location: Jersey City, NJ (Onsite / Hybrid)
Client Environment: Large Banking / Financial Services Enterprise

Role Summary

Lead delivery of a combined voice security + incident response capability for a large BFS client, spanning SBCcentric routing and observability, STIR/SHAKEN spoof protection, and a hybrid contact center ecosystem (onprem Genesys today + in process of migrating to Amazon Connect). Owns governance, roadmap, stakeholder alignment, and delivery outcomes endtoend.

Why this role exists

To provide singlethreaded ownership across a combined program that spans telecom security (STIR/SHAKEN) and voice incident response (RRT) in a regulated BFS environment, while the client operates a hybrid contact center (onprem Genesys today and Amazon Connect migration underway).

Key Responsibilities

• Own product execution across telecom security (STIR/SHAKEN) and Rapid Response Team (RRT) operations as a single combined program
• Drive crossfunctional orchestration across Engineering, Operations, SRE, carriers, and signing/platform vendors
• Maintain RACI, decision logs, and change governance, including cutover/rollback discipline
• Manage migrationaware sequencing (protect Genesys current state while enabling Amazon Connect target state)
• Define success metrics and operating cadence (incident response KPIs, signing health, reliability/latency NFRs)
• Lead pilot/rollout planning, go/nogo readiness reviews, and postincident continuous improvement loops
• Track and communicate risks, dependencies, and nonfunctional health (latency, reliability)
• Provide executiveready status updates and go/nogo recommendations

Required Qualifications

• 3+ years in enterprise voice/telecom product management or platform ownership
• Experience with regulated production delivery: change windows, risk management, incident governance
• Strong vendor/carrier coordination skills (SLAs, escalation paths, cutovers/rollback)
• Familiarity with SBCcentric voice architectures (Ribbon preferred; others acceptable)
• Experience with call identity, antispoofing, or adjacent telecom security initiatives
• Working familiarity with contact center ecosystems (Genesys and/or Amazon Connect) and migration coexistence patterns

Preferred Qualifications

• Experience leading multiteam, carrierintegrated programs
• Familiarity with STIR/SHAKEN and calleridentity / call trust programs
• Experience defining and enforcing nonfunctional requirements (latency overhead, availability, reliability)
• Experience supporting hybrid contact center transitions (onprem to cloud CCaaS)
• Experience working with BFS Sector