Help Desk Support: II

Position Overview

We are seeking a skilled Help Desk Support Specialist to provide first-level IT support for end users across hardware, software, and network environments. This role is responsible for troubleshooting technical issues, managing service requests, and ensuring timely resolution while delivering excellent customer support.

Key Responsibilities

• Provide first-level IT support via phone, email, and chat
• Troubleshoot and resolve issues related to:
  • Hardware (desktops, laptops, printers)
  • Software and applications
  • Voice and data communication systems
• Log, track, and update incidents using a ticketing system
• Write clear, concise, and detailed service tickets and documentation
• Escalate complex issues to appropriate teams when necessary
• Follow up on open tickets to ensure timely resolution and customer satisfaction
• Maintain accurate records of issues, resolutions, and system changes

Required Qualifications

• 3–5 years of relevant IT support experience
• Hands-on experience with ticketing systems (ServiceNow, Jira, etc.)
• Strong troubleshooting and problem-solving skills
• Experience creating technical documentation and support reports
• Broad knowledge of:
  • Operating systems (Windows preferred)
  • Microsoft technologies (Azure, Intune, O365)
  • Desktop/laptop hardware and peripherals
  • Networking fundamentals

Preferred Skills

• Strong communication and customer service skills
• Ability to manage multiple tickets and priorities simultaneously
• Experience supporting enterprise environments

Why Join

• Competitive hourly rate
• Long-term contract opportunity
• Hands-on experience in a dynamic IT environment

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients'' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.