*Local candidates to Massachusetts only*
**Not open to third party candidates**
Title: Level 2 Technical Support
Employment Type: Permanent (W2 with Full-Time Benefits)
Schedule: Mon - Fri, core business hrs. No on-call rotation or off-hour work
Skill Level: Entry to Mid-Level (1-4+ yrs)
Location: First 2 weeks onboarding training in Marlborough, MA. Then transition hybrid up to 5 days a week onsite in Boston (more likely 2-3 days onsite/remote)
Description: This is an excellent opportunity for a hands-on Level 2 Technical Support professional who enjoys solving complex technical issues, taking ownership of escalations, and working with modern enterprise technologies.
You’ll join a collaborative, growing IT support team, troubleshooting Windows environments, hardware, software, and network connectivity issues while supporting technologies including Active Directory, Microsoft Intune, SSO, and PowerShell.
Required Skills:
- Previous experience independently resolving Level 2 escalated issues Active Directory and Windows environment support
- Hands-on Microsoft Intune experience
- Experience supporting Single Sign-On and Authentication issues
- PowerShell or Scripting knowledge
- Basic Networking knowledge (DNS, DHCP, VPN, IP, and Wi-Fi)
- Bachelor’s Degree and/or Certification (CompTIA A+, Network+, etc)
