Desktop Engineer (Onsite)

Commercial Programming Systems, Inc. (CPS) is an Information Technology consulting and staffing company offering a broad range of services aimed at helping our clients deliver high-quality, cost-effective systems.

We are currently searching for a Desktop Engineer for contract opportunity with our client located in New Castle, Delaware .

This is a 100% Onsite position.

This is a W-2 only position

You will act as a key liaison between the Service Desk and Infrastructure teams, ensuring efficient issue resolution and minimizing unnecessary escalations. If you're passionate about technology, security, and process improvement, this is an exciting opportunity to lead desktop-related projects and shape the future of our IT environment.

Ideally they know Intune, Apple device manager and Microsoft deployment toolkit.

Key Responsibilities

• Desktop Management - Install, configure, and maintain desktop hardware, software, and peripherals in an enterprise environment.
• Endpoint Management - Configure, deploy, and manage Microsoft Intune and Windows Autopilot, ensuring performance and compliance. Provide training and support to end users and IT staff.
• Application Deployment - Build and deploy application packages using Autopilot, PDQ, or Automox for automation.
• Security & Compliance - Implement security protocols, track and remove end-of-life software, and ensure all desktop systems remain up-to-date with patches and updates.
• Asset Management - Manage the tracking and lifecycle of end-user assets from procurement to disposal, ensuring accurate inventory records.
• Hardware Standards - Identify and recommend end-user hardware solutions that align with company needs.
• Office 365 Administration - Maintain and optimize the Office 365 environment, ensuring security and efficiency.
• Technical Support & Escalations - Serve as the escalation point for Service Desk issues and act as the bridge between Service Desk and Infrastructure teams.
• Documentation - Maintain accurate records of desktop configurations, procedures, and troubleshooting steps.
• Project Management - Lead desktop-related IT projects, ensuring on-time delivery within budget and quality standards.
• Problem Management - Conduct root cause analysis for desktop hardware and software issues to prevent recurring problems.
• Process Improvement - Identify and implement enhancements to improve desktop support and management.
• Company Values & Ethics - Uphold Financial Partners Credit Union?s values, ensuring ethical standards and integrity across all IT operations.

Qualifications & Experience

• Bachelor?s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a Desktop Engineer, with at least senior or lead-level responsibilities.
• Advanced knowledge of Windows and macOS operating systems.
• Expertise in application packaging and deployment via Autopilot (experience with PDQ or Automox is a plus).
• Strong understanding of Microsoft Active Directory / Entra ID and Group Policies.
• Extensive hands-on experience with Microsoft Intune and Windows Autopilot implementations.
• Ability to troubleshoot routine network connectivity issues.
• Excellent problem-solving and communication skills.
• Project management experience is a plus.
• Ability to work independently and collaboratively in a team environment.

Certifications (Required & Preferred)

• CompTIA A+ (Required)
• Microsoft Certified Desktop Support Technician (MCDST) (Required)
• Microsoft Endpoint Administrator Associate (Required)
• Cisco Certified Entry Networking Technician (CCENT) (Preferred)

Commercial Programming Systems, Inc. (CPS) is an Equal Employment Opportunity Employer. CPS does not permit or condone any form of discrimination or harassment based on race, color, religion, national origin, gender, disability, protected veteran status, sexual orientation, or gender identity by the Company?s managers, associates, or vendors.

Years of Experience Required: More than 5 years

Expected Travel Time: None