Immediate need for a talented Incident Support Engineer (Automotive Domain) role. This is a 12+ Months Contract opportunity with long-term potential and is located in Fort Mill, SC (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-28449
Pay Range: $50 - $52/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
- Must have skills: Incident Management, Monitoring tool, ITIL, Connected Car / Telematics ecosystem.
- 5+ years in Operations/Service Management with 4+ years leading Incident Management in large-scale, 24/7 environments.
- Demonstrated experience running bridges for P1/P0 incidents; proven incident commander skills and decision-making under pressure.
- Strong background in Telematics/Connected Car domain and vehicle remote services concepts.
- Proficiency with observability and monitoring tools: Dynatrace, Datadog, Grafana, MaxGauge (dashboards, alerting, traces, logs).
- Expertise in IM processes: detection → triage → severity assignment → bridge initiation → stakeholder updates → resolution → post-incident RCA.
- Working knowledge of ITIL practices (Incident, Problem, Change, Service Level Management).
- Should have good hands on experience in using tools like JIRA, Confluence, Jenkins, XMatters.
- Excellent communication (written/verbal), executive presence, and stakeholder management across onsite–offshore teams.
- Ability to analyze telemetry and time-series data to drive root cause hypotheses and corrective actions.
- Experience defining SLAs/SLOs and building KPI dashboards (MTTD/MTTA/MTTR, incident volume, recurrence, comms SLA, customer impact).
- Datadog, Dynatrace , Grafana, MaxGauge (APM, logs, metrics, dashboards).
- Incident & Comms: ticketing (Jira/ServiceNow), chat/bridge tools (Teams/Zoom), status pages.
- Data: time-series analysis, log aggregation, tracing, alerting policies and noise reduction.
Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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