We are hiring for Business Analyst (IT) T4 to work remote and support our client.
Company Name: - JTSi (Johnson Technology Systems, Inc.)
Title: Business Analyst (IT) T4 (Wiki / Knowledge Base Administrator)
Location: *Remote Position*
Citizenship: US Person
DESCRIPTION OF PROJECT AND TASKS:
Summary: The main function of the Wiki/Knowledge Base Administrator
The Wiki / Knowledge Base Administrator is responsible for building, organizing, maintaining, and evolving the organization s internal and/or external knowledge base. This role ensures that information is accurate, discoverable, up to date, and easy to use, serving as a central source of truth for teams and stakeholders. Key tools are MS Teams/SharePoint and ServiceNow.
Key Responsibilities
- Design, build, and maintain the wiki or knowledge base structures
- Create, edit, and curate documentation, guides, FAQs, and reference materials
- Establish and enforce documentation standards, templates, and style guidelines
- Organize content using clear information architecture (categories, tags, navigation)
- Ensure content accuracy, consistency, and version control
- Collaborate with subject matter experts to capture and document knowledge
- Review, audit, and retire outdated or redundant content
- Improve content discoverability and usability through search optimization and feedback
- Train team members on how to contribute to and use the knowledge base
- Monitor usage, identify gaps, and continuously improve documentation quality
Required Skills & Qualifications
- 2-4 Years of experience
- Experience managing a wiki, knowledge base, or documentation system
- Strong written communication and editing skills
- Ability to translate complex information into clear, user-friendly content
- Experience with knowledge base and wiki tools (e.g., SharePoint, ServiceNow, Confluence, MediaWiki, Git-based docs, etc.)
- Understanding of information architecture and content organization
- Strong attention to detail and content accuracy
- Ability to work independently and collaborate across teams
Nice-to-Have Skills
- Knowledge of SAP products
- Knowledge of various cloud platforms (e.g. AWS, AZURE, Google Cloud Platform)
- Technical background or familiarity with software development workflows
- Basic HTML, Markdown, or documentation tooling experience
- Experience with version control systems (e.g., Git)
- UX or content design experience
- Analytics or reporting on content usage and effectiveness
If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP on / If you do respond via e-mail ( ) please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP with your updated resume.
Established in 2003, JTSi is a Professional IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. JTSi has a proven track record for successfully delivering mission critical Professional services to the Government and the industry. JTSi SAP team delivers solutions to its clients by clearly understanding their core business problems. We deliver quality services at equitable rates and focus on constant improvement in all areas of our operation, austerely complying to the customer s desire. We view our-selves more as a business partner than a mere provider of consulting services. At JTSi customer is always first and partnering is our means to customer satisfaction. We do what we say!
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