Job#: 3031258 Job Description: Desktop Support
Location: Denver, CO (On-site)
Employment Type: Contract to Perm
Role Overview
This position is for a Desktop Support professional responsible for providing Tier 2 technical assistance. The role involves installing, configuring, and troubleshooting a variety of technology equipment. The candidate will field help requests from end-users, document issues within a ticketing system, and work to resolve technical problems promptly to maintain a high level of user confidence.
Key Responsibilities
- Install, configure, troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment.
- Field incoming help requests from end-users via service requests, telephone, and email.
- Document all pertinent end-user identification information and the nature of the problem or issue within the ITSM tool.
- Perform software and hardware upgrades and repairs to existing equipment.
- Train users on the proper use of hardware, software, and mobile devices.
- Troubleshoot Macbooks, Windows 11 laptops, iPhones, and Android devices.
- Manage and resolve issues related to Outlook and Office 365.
- Analyze root causes and resolve hardware and software issues independently and as part of a team.
Required Qualifications
Education: An Associate Degree with 3+ years of experience. Additional years of relevant experience will be considered in lieu of a degree.
Experience: A minimum of 2 years of experience working with PC hardware and software, including hands-on troubleshooting of Microsoft Office Suite and Microsoft Windows operating systems.
Technical Skills: Proficient in current Microsoft technologies. Experience with a ticketing system like ServiceNow is required, along with hardware and software troubleshooting expertise.
Preferred Qualifications
- Competency in the ServiceNow ITSM tool.
- Experience working in an agile environment utilizing JIRA.
- Technical Certifications in any of the following: MCP, Dell/EMC, CompTIA A+, Network+, or Server+.
Work Schedule
The standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break. The ability to work after hours or on weekends on an as-needed basis for emergency support may be required.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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