Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required

Atlantic City, NJ, US • Posted 1 day ago • Updated 1 day ago

Contract Independent

Contract W2

50% Travel Required

Able to Sponsor

On-site

Depends on Experience

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Call Center
Cisco
Cisco Certifications
Cisco ICM
Cisco UCCE
Cloud Computing
Communication
Computer Networking
Engineering Design
Enterprise Networks
Firewall
Incident Management
Interactive Voice Response
Leadership
Management
Mentorship
Network
Network Design
Performance Tuning
QoS
RTP
Real-time
Regulatory Compliance
Root Cause Analysis
Routers
Routing
SIP
Switches
TCP/IP
Unified Communications
VLAN
Virtual Private Network
VoIP

Summary

We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities

VoIP / Voice Engineering

Design and architect enterprise VoIP and IP telephony solutions
Lead implementation of SIP, RTP, and call control protocols
Troubleshoot complex voice quality issues (latency, jitter, packet loss)
Manage dial plans, call routing, and call flow design

Network Engineering

Architect and manage enterprise network infrastructure (routers, switches, firewalls)
Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
Optimize networks for real-time voice traffic and high availability
Lead network performance tuning and capacity planning

Unified Communications / UCCE (Preferred)

Support and integrate Cisco UCCE / Contact Center solutions
Work with ICM, CVP, and CUCM environments
Troubleshoot and optimize call center routing and IVR systems

Leadership & Troubleshooting

Lead complex troubleshooting and root cause analysis (RCA)
Mentor junior engineers and provide technical guidance
Collaborate with cross-functional teams on enterprise projects

Security & Compliance

Ensure secure voice and network architecture
Implement best practices for compliance and data protection

Preferred Skills

Experience with Cisco UCCE (Unified Contact Center Enterprise)
Knowledge of ICM, CVP, CUCM
Experience with Unified Communications and Cloud VoIP
Certifications: CCNP, CCIE, or equivalent

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10481525
Position Id: 8926188
Posted 1 day ago

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