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Technical Procedure Writer
We are seeking a detail driven Technical Procedure Writer with strong analytical skills and experience creating clear, accurate operational documentation. This role supports process updates, system changes, and documentation governance across banking and credit union operations.
Responsibilities
- Write, update, and maintain technical procedures and process documentation
- Work with subject matter experts to translate complex workflows into clear instructions
- Manage documentation in SharePoint and Microsoft Lists
- Support analytics and reporting using advanced Microsoft Office and Power BI skills
- Document processes for core banking systems and operational tools
Required Qualifications
- Bachelor's degree
- 2+ years of technical or procedure writing experience
- Superior attention to detail with strong reporting and analytical capabilities
- Advanced skills in Microsoft Office Suite, SharePoint, Microsoft Lists, and Power BI
- Banking or credit union experience
- Experience with LoansPQ, Teller Navigator, DataSafe, and Fiserv systems
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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