Senior IT Support Specialist

RESPONSIBILITIES:
Kforce has a client in Greenwood Village, CO that is seeking a Senior IT Support Specialist.

Job Summary:
The Senior IT Support Specialist role oversees daily support operations and provides advanced technical assistance to end users. This role combines hands-on troubleshooting with team leadership, ensuring high-quality service delivery, efficient ticket resolution and continuous improvement of IT support processes.

Responsibilities:
* Provide second and third level support for hardware, software and network related issues
* Respond to help desk tickets, emails and phone call in a timely manner
* Diagnose and troubleshoot technical problems, including desktops, laptops and printers
* Maintain inventory of IT assets and equipment
* Work closely with the IT outsourcing partner to resolve issues and establish best practices
* Act as the escalation point for critical or high-impact technical issues
* Administer and manage Microsoft Intune for device and application management
* Ensure compliance with IT policies and procedures
* Provide onsite support to executive leadership for IT related needs

REQUIREMENTS:
* Associate's or Bachelor's degree in Information Technology, Computer Science or related field
* 5+ years of experience in IT support or technical role
* Strong knowledge of Windows operating systems
* Familiarity with Microsoft M365, Active Directory, Authenticator and Intune
* Familiarity with Cisco DUO
* Excellent problem solving and troubleshooting skills
* Strong communication and customer service skills
* Strong strategic thinking and problem-solving skills
* Exceptional communication and stakeholder management skills
* Results-oriented with a focus on quality, efficiency and delivering business value

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.