ServiceNow ITAM Developer

Role: ServiceNow ITAM Developer

Location: USA Remote
 
 
Experience: 7+ Years of Relevant Industry Experience 
 Required Skills:   

• Experience in implementing SAMPro. 

• In-depth knowledge of SAMPro modules with tables. 

• Assisted customers in implementing SAM Tools across their organization. 

• Worked on solution designing and implementation as per best practices for various module - SAM Pro. 

• Working on Reclamation part in ServiceNow to reclaim the unused and low usage of software in client machine. 

• Experience in Designing, customization, enhancing, workflow     configuration and supporting ServiceNow 

• Experience of working with Service Catalog items in ServiceNow.  

• Implemented SR's Using Flow Designer Functionality. 

• Worked on Workflow Editor 

• Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer. 

• Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs. 

• Worked on Reports, dashboards. 

• Worked on project with Agile methodology. 

• Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc. etc. 

• Design and implement HAM solutions for end to end Asset management lifecycle (from Asset sourcing to Asset Purchase /procurement to deployment to retirement/disposal/donation)

• Interact with the Asset Management system to ensure data quality of new or changed Asset records

• Ensure data integrity both from the ownership and discovery standpoints

• Use the common service data model concepts to maintain the data integrity between cmdb and asset as required.

• Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources

• Monitor ITAM Metrics to determine efficiencies: take appropriate actions to modify.

• Work on finding root cause around asset data issues and propose solution for elimination of the same.

• Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

• Work with process owners to understand the process requirements related to the capture of Hardware Asset data and develop technical specifications and solutions

• Functional architects experience required.

• Work with Application SMEs and stakeholders to perform gap analysis and provide solution.

• Participate in Configuration Management meetings and Story Time where appropriate

• Review the data being populated into the AMDB and act as partial owner of the AMDB

• Minimum of 5 years' experience with Hardware Asset Management process implementation.

• Minimum of 5+year experience with ServiceNow Discovery (will be a plus)

• Have strong functional understanding of SAM + HAM process and technical skills to build them.

• Experience integrating with tools to federate data into the CMDB

• Expert in IT Hardware Asset Management Lifecycle processes

• Implement Hardware Asset Management processes (from asset sourcing/purchase till disposal)

• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation.

• Expert in IT Asset Management process & operational delivery

• Familiarity with the following concepts: XML, JSON/script language, database, Scripting capabilities such as JavaScript, jelly, SQL.

• Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers

• Experience in Service now customization and SR development.

• Integration experience using SOAP/Restful API.

• Candidates with SAM, HAM and other ITOM mainline certification will be preferred.