Title: Project Manager 3
Location: Lansing, MI (Hybrid, In-Person Interview) No Relocation accepted.
Required Valid MI DL/State ID. (Physical Hard copy)
Required Qualifications
· 7+ years of experience serving as a Scrum Master in Agile software development environments.
· Proven experience supporting complex, enterprise-level financial or debt management software solutions.
· Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).
· Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices.
· Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.
· Experience facilitating Agile ceremonies, including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives.
· Strong ability to remove impediments, negotiate dependencies, and collaborate across cross-functional teams (engineering, QA, product, architecture, compliance, and operations).
· Hands-on experience using Agile lifecycle management tools (Azure DevOps, Jira, Rally, VersionOne, etc.).
· Proven ability to coach Product Owners in backlog refinement, story decomposition, estimation, and value prioritization.
· Experience supporting teams working with integration-heavy, API-driven, or data-centric systems.
· Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).
· Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
· Ability to lead multiple Agile teams or a large, scaled program context.
· Experience working in fast-paced, cloud-first environments (Azure, AWS, or Google Cloud Platform).
Preferred Qualifications
· SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
· Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
· Understanding of user-centered design, accessibility standards, and customer journey mapping.
· Experience supporting Quality Assurance processes, including regression, user acceptance testing (UAT), and post-deployment validation.
· Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams.
· Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs.
Key Competencies
· Strong servant leadership mindset with a focus on empowering teams.
· Exceptional analytical, organizational, and problem-solving skills.
· Ability to drive transparency, predictability, and continuous delivery.
· Comfortable facilitating executive-level reporting, burn-up metrics, dashboards, and KPI updates.
· Ability to maintain a positive, motivating influence within high-pressure or sensitive delivery timelines.
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