Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals.

Responsibilities:
Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues.
Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems.
Write and modify SQL queries to assist with data management and application functionality.
Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns.
Troubleshoot and resolve application issues for proprietary and industry-specific software.
Collaborate with team members to ensure optimal system performance and user satisfaction.
Assist in cloud migration projects and other upcoming technology initiatives.
Provide attentive and timely customer service to end users, including lawyers and other staff members.
Support backup and disaster recovery processes using tools like Zerto.
Contribute to the organization's technology growth by offering insights and solutions for future advancements.

Requirements

At least 5 years of experience in Windows Desktop Support, with expertise in Tier 2 and Tier 3 troubleshooting.
Proficiency in Windows 11, Office 365, and Azure virtual desktop environments.
Strong ability to write and modify SQL queries to support data management needs.
Experience with application support, particularly proprietary software and industry-specific tools.
Familiarity with Active Directory and remote desktop support.
Excellent problem-solving skills and the ability to work independently or within a team.
Strong customer service orientation and professionalism.
Previous experience in a law firm environment is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.

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