CONVERSATION DESIGNER – CONTACT CENTER

Remote • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
12 Months
No Travel Required
Remote
40+
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IVR
  • CONVERSATION AI

Summary

5-10 Years Experience

Core Responsibilities

– Designs end-to-end IVR and AI agent experiences across voice and digital channels

– Creates dialog flows, intent taxonomies, entity definitions, bot personality, and brand voice guidelines

– Proficient in prompt engineering, tool-calling, and knowledge management across conversational AI platforms

Contact Center Experience

– Experience designing IVR and AI agent flows for complex enterprise use cases: auth, intent ID, status lookups, transactions

– Understanding of live agent escalation design: context handoff, warm transfer messaging, post-containment surveys

– Experience designing multi-channel flows: voice, web chat, mobile, SMS, and messaging apps

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91138837
  • Position Id: 9059109
  • Posted 1 day ago
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AR

Ayush Raj

Recruiter @ Galaxy Infotech INC
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