Salesforce Scrum Master

Our direct client is seeking a Scrum Master for Salesforce support. This will be a 6-12 month remote project starting immediately. The role is as follows:

Overview

As a Scrum Master, you will be a driving force behind our Salesforce support teams. You will act as the team s coach and advocate neutralizing roadblocks, fostering a culture of high-level collaboration, and ensuring our Agile practices remain sharp and effective.

Responsibilities

• Agile Orchestration: Facilitate all core Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives) with a focus on engagement and actionable outcomes.
• Operational Transparency: Maintain clear visibility into sprint health using burn-down charts and real-time dashboards to ensure goals remain realistic and attainable.
• Backlog Refinement: Collaborate closely with the Product Owner to groom the backlog, ensuring every user story meets a strict "Definition of Ready" before it reaches the team.
• Strategic Liaison: Bridge the gap between the development team and business stakeholders, aligning technical output with overarching business priorities.
• Blocker Removal: Proactively identify and resolve impediments. You will partner with Architects, QA, and DevOps to manage complex cross-functional dependencies.

Experience & Skills

• Salesforce Expertise: Proven track record as a Scrum Master within the Salesforce ecosystem or on similar large-scale enterprise platforms.
• Agile Proficiency: Deep knowledge of Scrum and SAFe frameworks, paired with advanced JIRA management skills.
• Communication Skills: Exceptional facilitation and conflict-resolution skills, with the ability to navigate fast-paced, dynamic environments.
• Technical Skills: A solid understanding of Salesforce integrations (e.g., MuleSoft) is highly preferred.

Preferred Qualifications

• Certifications: Active Certified Scrum Master (CSM) or equivalent.