RES Help Desk Supervisor

GovCIO is currently hiring for a Service Desk Trainer toprovide training for the Service Desk for our federal customer. This position is a remote position, but due to contractual obligations must be near Stennis, MS. Responsibilities The Service Desk Trainer is responsible for developing a plan to remotely train new Service Desk agents, and conduct that training when new agents onboard. They may also be required to fill the duties of the Service Desk agent when training volume is low. Service D

GovCIO is seeking an experienced Service Area Manager (SAM) to lead and oversee Customer Service Center (CSC) operations supporting a large federal client in Washington, DC. The SAM will be responsible for delivering exceptional Tier I, Tier II, and Tier (VIP) IT support, ensuring all service delivery meets or exceeds contractual Service Level Agreements (SLAs). This position requires strong leadership in enterprise IT service environments, a data-driven approach, and a proven ability to enhanc

GovCIO is seeking a motivated, career and customer-oriented ESD Technician (Senior) to join our team in Doral, FL. Responsibilities Responsibilities include but are not limited to: Provide expert-level and strategic technical support to end users, resolving highly complex hardware, software, and network issues that often require in-depth analysis and specialized knowledge Serve as a primary escalation point for mid and Junior Technicians, providing advanced mentorship, technical guidance, and

GovCIO is looking for a Senior Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Merrifield, VA. Responsibilities Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation. Install