Customer Service Liaison (Remote) – Patient Service Representative | Yonkers, NY (Epic Scheduling, Healthcare Call Center)

Remote Customer Service Liaison supporting patients and families in Yonkers, NY (Zip 10701). Epic scheduling and medical call center experience required—great opportunity for healthcare customer service professionals seeking remote work in New York.

Job Details

• Weekly Estimated Pay: $860–$920
• Location: 100% Remote (based in Yonkers, NY — Zip Code 10701) — ideal for New York healthcare job seekers and remote healthcare jobs
• Start Date: April 20, 2026
• Duration: Long-term assignment (anticipated 1+ years)
• Schedule: 5 shifts per week; 8-hour days (Monday–Friday), scheduled between 8:00 AM and 6:30 PM EST
• Training: 6-week mandatory onboarding (7.5 hours/day; 1-hour unpaid lunch; no PTO during training)
• Equipment: Laptop and required equipment provided

Qualifications / Job Requirements

• Minimum 1 year call center or customer service experience; healthcare customer service background strongly preferred
• Direct experience with Epic EMR, specifically appointment scheduling (Epic scheduling)
• Strong verbal and written communication skills; professional phone etiquette for patient-facing roles
• Excellent customer service skills with empathy, patience, and professionalism—patient service representative experience a plus
• Ability to thrive in a high-paced, high-volume medical call center environment
• Strong multitasking, critical thinking, and problem-solving abilities; able to navigate multiple systems simultaneously
• Reliable attendance and punctuality, especially during training and onboarding
• Experience with radiology scheduling or radiology-related workflows is a plus
• Bilingual English/Spanish candidates encouraged to apply (bilingual customer service for healthcare)

Key Responsibilities

• Schedule, reschedule, cancel, and confirm patient appointments using Epic and guided workflows (Epic scheduling, appointment coordination)
• Perform patient registration and insurance verification; manage referral and wait-list work queues
• Handle billing inquiries, medication refill requests, and authorization-related requests from patients and providers
• Support outbound initiatives such as appointment reminders, outreach, and service recovery calls
• Document interactions accurately across multiple systems and maintain timely updates in the EMR
• Maintain high productivity, responsiveness, and professionalism in a high-volume call center setting
• Handle confidential medical information appropriately and in compliance with HIPAA
• Demonstrate flexibility to manage multiple priorities and time-sensitive requests while delivering excellent patient experience

Why Apply?
This role offers growth and advancement potential within a supportive Consumer Engagement Center. Make a real impact on patient experience as a remote patient access or customer service professional based in the Yonkers, NY area.

Apply now to join our healthcare team today — ideal for Patient Service Representatives, Patient Access Specialists, Medical Call Center Representatives, and healthcare customer service professionals seeking New York remote opportunities.

401K with Matching, Healthcare, Dental and Vision

We are an equal opportunity employer and value diversity across our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.