Deskside Support

Anaheim, CA, US • Posted 12 hours ago • Updated 12 hours ago
Full Time
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Analytical Skill
  • Antivirus
  • Communication
  • Computer Hardware
  • Conflict Resolution
  • Customer Service
  • Network
  • Problem Solving
  • Technical Support

Summary

Need:
deskside technician''s job is to provide support and maintenance for a company''s desktop computing environment. They may be responsible for:
Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
Installation: Installing, configuring, and maintaining hardware and software
Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
Network support: Troubleshooting network devices to ensure connectivity
Virus detection: Implementing virus detection and eradication procedures
End-user support: Providing end-user assistance in person, by telephone, or via email
Customer service: Acting as a model of customer service excellence for organizational staff members
Some skills that are helpful for a deskside technician include:
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems
Strong verbal and written communication skills
Patient, friendly demeanor with a great aptitude for listening
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112433
  • Position Id: 9008111
  • Posted 12 hours ago
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