Location: San Antonio, TX Salary: $20.00 USD Hourly - $21.00 USD Hourly Description:
Overview
The L2 Deskside Support Technician provides on-site, second-level IT support at client locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
What You'll Do
Troubleshoot desktops, laptops, mobile devices, printers, and peripherals
Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)
Log and track issues in ServiceNow
Troubleshoot Zebra scanners and printers
Handle imaging (PXE/USB), installs, upgrades, and break-fix activities
Manage devices with Intune, Active Directory, VPN, and Zscaler firewall
Provide VIP/executive support and exceptional customer service
What We're Looking For
5-7 years of IT support experience
Strong skills in hardware/software troubleshooting with OEMs
Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
Knowledge of SCCM, Citrix, and workspace management platforms
Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory
Professional communication, punctuality, and customer-focused mindset
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Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1138664
- Posted 1 day ago
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