Our client, a leading hedge fund, is looking for a Senior Desktop Engineer to deliver high?quality global end?user support, enhance a mission?critical desktop environment, and drive operational excellence across a fast?paced, technology?driven organisation.
This role will focus on three high?impact areas:
* Ensuring seamless end?user support across global offices, remote setups, and executive teams
* Managing and optimising core desktop, VDI, and collaboration technologies
* Enhancing system reliability, processes, and user experience in a high?performance trading environment
The optimal candidate will be an energetic self?starter with a diverse technical background and a passion for continuous learning.
They will also demonstrate:
* Exceptional problem?solving ability and strong communication across technical and non?technical users
* A process?driven mindset with meticulous attention to detail
* The ability to work independently while multitasking in a high?pressure environment
Key Responsibilities
* Provide global end?user, desktop, and executive support across on?site and remote teams
* Support Office 365 applications, Windows 10/11, and key desktop infrastructure
* Manage Active Directory, Exchange Online, and VDI/virtual desktop platforms
* Troubleshoot market data applications, VPN/VDI connectivity, and basic network issues
* Oversee device inventory, asset management, and support onboarding/offboarding processes
Requirements
* 5-10 years of end?user support experience within the financial industry
* Outstanding customer service skills with strong written and verbal communication
* Expertise supporting remote users, mobile devices, and modern desktop infrastructure
* Strong troubleshooting skills across hardware, software, networking, and collaboration tools
* Knowledge of scripting/automation (PowerShell) or packaging tools is highly advantageous
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90922487
- Position Id: 23994105
- Posted 2 days ago
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