Program/Delivery Manager - SSF, CA (Minimum 3-4 days/week on-site) - Full-time

Client Delivery Manager / Program Manager
Location: Client site, SSF (Minimum 3-4 days/week on-site), flexibility to occasionally travel to other locations in Canada to meet other stakeholders
Full-time
 

Job Summary:
Seeking an experienced Client Delivery Manager / Program Manager to lead delivery for our Lifesciences/Pharma client engagements. The role requires a hands-on leader who can manage delivery operations, ensure contractual compliance, build strong customer relationships, and drive business growth. The candidate will work closely with the client on-site to ensure smooth execution of Managed Services and other contractual models while proactively identifying new business opportunities

Key Responsibilities:

• Industry Expertise:
• Bring strong experience in Lifesciences / Pharma clients, understanding industry regulations, compliance requirements, and domain-specific challenges.

Client Relationship & Account Management:

• Serve as the primary delivery and relationship point for the client, ensuring high satisfaction and trust.
• Actively engage with client stakeholders to understand their evolving needs, priorities, and challenges.
• Build long-term partnerships by establishing credibility and delivering consistent results.

Business Development & Growth:

• Identify opportunities for business expansion and collaborate with sales teams to convert them into engagements.
• Support RFP responses, proposals, and pricing strategies for new opportunities.
• Track and proactively manage the opportunity pipeline to achieve growth targets.

Financial Management:

• Manage program P&L, including budgeting, forecasting, and cost control.
• Monitor financial performance and ensure profitability of managed services and other delivery models.

Delivery Governance & Contract Management:

• Oversee delivery operations, ensuring adherence to contractual obligations, service levels, and quality standards.
• Implement strong governance processes, including reporting, risk management, and issue escalation.
• Experienced in managing Managed Services, Fixed-Price, Time & Material, and other contractual models.

Requirements:

• Proven experience in client delivery, program management, or Business Development in Lifesciences / Pharma industry.
• Strong business acumen and ability to identify and drive new growth opportunities.
• Experience with RFP responses, proposal preparation, and opportunity conversion.
• Experience with P&L planning and financial management of client programs.
• Collaborate well with Sales team & Offshore Delivery teams
• Strong expertise in Managed Services and other delivery models.
• Excellent communication, negotiation, and stakeholder management skills.
• Willingness to work from client location at least 3-4 days per week.
• Experience in global or multi-site client engagements.