Boston, Massachusetts
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Today
Help Desk Supervisor Location: Boston, MA (Onsite) Top Requirements (Must-Have) 5+ years of Help Desk / Service Desk experiencePrior experience leading or mentoring techniciansStrong understanding of SLA management and ticket metricsExperience reviewing dashboards/reports and driving improvementsExperience building and maintaining knowledge base documentation Big Plus Exposure to automation and AI-enabled service desk tools About the Role We are looking for a hands-on Help Desk Supervisor to lea
Full-time
USD 40.00 - 45.00 per hour




