Senior Help Desk Specialist

Help Desk Supervisor Location: Boston, MA (Onsite) Top Requirements (Must-Have) 5+ years of Help Desk / Service Desk experiencePrior experience leading or mentoring techniciansStrong understanding of SLA management and ticket metricsExperience reviewing dashboards/reports and driving improvementsExperience building and maintaining knowledge base documentation Big Plus Exposure to automation and AI-enabled service desk tools About the Role We are looking for a hands-on Help Desk Supervisor to lea

Description We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop and end-user support across a growing client portfolio in Boston, Massachusetts. This contract position with permanent potential is ideal for someone who enjoys balancing remote support with occasional onsite service, while working directly with clients in a fast-moving, multi-environment setting. You will handle escalated technical issues, contribute to infrastructure and device-related projects, and

About Us Vanderweil Engineers was founded in 1950 and is a top-ranked national full-service engineering firm specializing in MEP/FP design and technology services. With 500+ employees located across nine offices, we are proud to be one of the largest independently owned engineering firms in the country. As Senior Helpdesk Analyst (Tier 2/3), you will be a senior member of the Desktop Support team, delivering best in class support to Vanderweil internal clients. You will have opportunities to wor

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trus