My3Tech
My3Tech

Technical Support 2

Roanoke, VA, US • Posted 4 hours ago • Updated 47 minutes ago
Contract Corp To Corp
Contract W2
Travel Required
On-site
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Job Details

Skills

  • MS Office
  • windows
  • Desktop Support
  • Technical Support
  • helpdesk

Summary

Job: Technical Support 2 ONSITE Salem, VA
Location: 731 Harrison Ave. Salem, VA 24153
Interview mode: In Person Only
*Candidates local to the Roanoke/Salem, VA area required
*Candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*The contract to be extended annually beyond June 30, 2026, likely for 6-12+ months
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout Salem District Client. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
  • Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams. - Required 5 Years
  • Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices. - Required 5 Years
  • Ability to communicate effectively verbally and in writing with individuals and groups. - Required 5 Years
  • Experience working with help desk request tracking and reporting tools. - Required 5 Years
  • Strong Customer Service skills that include a "customer first" attitude. - Required 5 Years
  • Provide computer training for field staff. - Desired
  • Knowledge of computer/mobile device applications and how they operate in an enterprise environment. - Desired
  • Experience with creating training documentation. - Nice to have
---
Thanks
Srujana
Email: |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90692449
  • Position Id: 2026-29775
  • Posted 4 hours ago

Company Info

About My3Tech

My3Tech is a leading IT Services & Consulting firm, renowned for driving transformative initiatives across state government sectors with unparalleled expertise and commitment. Since 2010, My3Tech has been dedicated to driving transformational IT initiatives for its clients through deep domain knowledge, technological proficiency and unwavering customer commitment.
 
We provide innovative software engineering, product development, and IT staff augmentation solutions for various state government agencies and healthcare organizations. We are a trusted long-term partner supporting various state governments.
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