Role: Helpdesk System Analyst
Exp: 4+ years
Location: Atlanta, GA 30334
SKILL MATRIX :
Strong understanding of Windows 11, Active Directory and MS O365, VPN, RDP.
Required 3 Years
Experience troubleshooting network connectivity, VPNs, and IP phones systems.
Required 3 Years
Certifications such as CompTIA A+, Microsoft certifications, highly desirable
Desired
We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.
Job Description:
As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.
You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowd strike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home
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