Description
Service Desk Associates provide technical assistance to end-users using systems and tools supported by the Service Desk. This support is provided via telephone and email. Associates answer a variety of technical questions, perform basic troubleshooting, follow documented support processes, adhere to strict security and user identification protocol, reset passwords, assist with remote access and multi-factor authentication difficulties, and use documented escalation procedures for unresolved issues. This position requires a full day of sitting, speaking, and typing, and could include working any shift within a 24-hour day, including evenings, weekends, and holidays. Shift will be determined by organizational needs.
Skills
Service desk, Customer service, servicenow, Office 365, active directory, Phone support
Additional Skills & Qualifications
Provide helpful, friendly support to the people who contact the Service Desk for support
Communicate clearly to ensure full understanding of the issue
Troubleshoot technical issues with logical refining questions
Skillfully search the knowledgebase to locate, read, and follow appropriate articles
Ensure all security protocols are followed accurately for each encounter
Collaborate with colleagues on and off the Service Desk
Talk and listen while accurately typing notes and reading support information
Create well-documented incidents in ServiceNow.
Performs semi-complex work within area of specialization.
Effectively identify problems as they occur and take appropriate steps to solve or escalate them appropriately.
Job Type & Location
This is a Contract position based out of Detroit, MI.
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Detroit,MI.
Application Deadline
This position is anticipated to close on Mar 26, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005887652
- Posted 8 hours ago
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