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Technical Support Engineer, FT, Days

Greenville, SC, US • Posted 30+ days ago • Updated 2 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Technical Support
IT Infrastructure
Information Technology
Business Systems
Issue Resolution
Documentation
Mobile Devices
Training
Auditing
Regulatory Compliance
Active Directory
Supervisory Management
Reporting
CompTIA
Network+
Management
Computer Networking
Computer Hardware
Software Troubleshooting
Health Care

Summary

Inspire health. Serve with compassion. Be the difference.

Job Summary
Provides advanced technical support for IT systems and ensures the smooth operation of technology infrastructure.

Essential Functions

All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
Installs and configures Information Technology Services (ITS) hardware solutions and software applications for the enterprise utilizing approved deployment tools and methods
Troubleshoots and resolves complex challenges related to ITS hardware and software.
Clinical and Business Systems Analyst for applications issue resolution as required including during emergency situations
Performs hardware and software updates to ITS solutions including mobile devices.
Creates and maintains standards documentation related to hardware and software solutions including mobile devices.
Provides training and support to end-users on the use of IT systems and software
Conducts regular audits of IT equipment and ensure compliance with company policies
Utilizes active directory to support the enterprise needs
Performs other duties as assigned.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

Education - Associate degree in ITS related field of study.
Experience - Two (2) years related work experience.

In Lieu Of

Equivalent work/education experience may be considered in lieu of the education and experience requirements noted above.

Required Certifications, Registrations, Licenses

Certification in CompTIA A+, Network+, or similar IT certifications preferred.
Valid Driver's License and an acceptable motor vehicle record as defined by the Acceptable Motor Vehicle Record (MVR) chart.

Knowledge, Skills and Abilities

Ability to prioritize
Ability to manage multiple assignments and tasks
Ability to adapt to new technologies and processes
Understanding of networking, hardware, and software troubleshooting

Work Shift
Day (United States of America)

Location
Greenville Memorial Hospital

Facility
Corporate

Department
ITS Desktop Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184389
Position Id: c33e57cf2a80ba38dccd9b03a1572de2
Posted 30+ days ago

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