Senior Business Analyst

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Senior Business Analyst Detailed Job description:
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Construct workflow charts and diagrams; studying system capabilities; writing specifications
Improve systems by studying current practices, designing modifications
Recommend controls by identifying problems, writing improved procedures
Define project requirements by identifying project milestones, phases, and elements, forming a project team.
Monitor project progress by tracking milestones; resolving problems; publishing progress reports; recommending actions
Maintain user confidence and protect operations by keeping information confidential
Prepare technical reports by collecting, analyzing, and summarizing information and trends
Contribute to team effort by accomplishing related results as needed
Conduct and coordinate financial, product, market, operational, and related research to support strategic and business planning within the various departments and programs of the client group
Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required, and presents findings of studies to client committees
Perform daily, weekly and monthly reviews and analyses of current projects using operational metrics and reports
Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement
Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

Requirements:
Bachelor's Degree in the appropriate field of study or equivalent work experience
Jira, Microsoft Access and/or SQL experience preferred
Ability to impact operations and effect change without being confrontational
Detail-oriented, analytical, and inquisitive
Ability to work independently and with others
Extremely organized with strong time-management skills
User stories creation and tracking to meet the timelines

Minimal qualifications include:

• A Bachelor's / master's degree
• 5-7 years of experience as a business analyst
• Lead requirements gathering sessions with stakeholders for business, data, and AI projects.
• Analyze, document, and translate business requirements into clear technical specifications.
• Participate actively in data and AI project lifecycle, including planning, design, development, testing, and deployment phases.
• Identify and analyze business processes and workflows, recommending improvements.
• Familiarity with standard Business Analysis practices, tools, and best practices.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.