Description
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.
Responsibilities:
Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.
Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.
Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.
Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.
Maintain and support printers, conference room technology, and audiovisual equipment.
Collaborate effectively with team members to address IT challenges and improve system efficiency.
Demonstrate a customer-centric approach while assisting users with technical issues.
Ensure proper documentation of issues, solutions, and updates within the ticketing system.
Stay updated on the latest AV and IT technologies to provide effective support.
Organize and prioritize tasks to meet deadlines and client expectations.
Requirements
Minimum of 3 years of experience in Level 2 Desktop Support roles.
Proficiency in supporting Mac and Windows operating systems, including Windows 10 and 11.
Strong working knowledge of Office 365, Azure Active Directory, and Okta.
Experience with troubleshooting printers, conference room setups, and audiovisual systems.
Familiarity with ticketing systems and service desk workflows.
Excellent verbal and written communication skills.
Strong interpersonal abilities and a customer-focused mindset.
Reliable and organized with effective time management skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02100-0013383350
- Posted 18 days ago
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