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Computer Support/IT Specialist

Washington, DC, US • Posted 1 hour ago • Updated 1 hour ago

Full Time

On-site

USD $39.42 - 44.23 per hour

Cayuse Holdings, LLC

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Job Details

Skills

Information Management
Social Media
Adobe Connect
Microsoft
WebEx
Technical Support
Software Support
Microsoft Windows
IT Infrastructure
Security Clearance
Routers
Switches
Wireless Communication
WLAN
Cisco
HP
Computer Hardware
Capacity Management
Network Support
Corrective And Preventive Action
Mobile Devices
Inventory
Network Design
Network
Virtualization
Microsoft Windows Server 2012
Microsoft Windows Server
Microsoft Operating Systems
VMware ESXi
Information Technology
Firewall
IPsec
Microsoft SharePoint Administration
Technical Drafting
Supervision
Collaboration
PASS
Communication
Customer Service
Attention To Detail
Organizational Skills
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
Program Management
Evaluation
Status Reports
Business Administration
Economics
Data Analysis
Grant Management
SCA
Telemedicine
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The Work

The Computer Support Specialist provides comprehensive end?user and technical support services under the direction of the Information Management Division (IMD) within the E Secretariat. In this role, the specialist maintains and updates a dedicated internal network used for public outreach, ensuring reliable, secure, and effective operations that enable high?visibility communications and engagement activities.

This position is responsible for assisting with the configuration and support of social media and collaboration platforms (including Adobe Connect, Microsoft Teams, and WebEx), performing mobile device setup and deployment, and supporting the maintenance of an accurate and current IT asset inventory. The Computer Support Specialist delivers responsive hardware and software support to a customer base of more than 500 users in a primarily Windows-based environment, troubleshooting issues, providing user assistance, and contributing to a stable and efficient IT infrastructure.

MUST HAVE AN ACTIVE SECRET CLEARANCE.

Responsibilities

Key Responsibilities

Configure routers, switches, wireless access points, and WLAN controllers using Cisco and HP hardware in accordance with established standards and best practices.
Monitor, analyze, and optimize network performance; perform capacity planning; troubleshoot connectivity issues; and provide responsive end?user network support.
Collaborate closely with other technical staff to ensure seamless connectivity, interoperability, and compatibility across systems and network services.
Continuously monitor network performance, identify anomalies or irregularities, and take corrective action to maintain availability, stability, and security.
Provide support for mobile devices, including setup, configuration, and troubleshooting, and assist in maintaining accurate mobile device inventory records.
Rebuild, upgrade, and maintain network infrastructure components to ensure the environment remains current, secure, and aligned with organizational requirements.
Troubleshoot a wide range of network issues, implement effective solutions, and coordinate with internal staff and external vendors to resolve complex technical problems.
Install, configure, operate, and maintain server and virtualization platforms, including Windows Server 2012 R2, Windows Server 2016, and VMware ESXi.
Other Duties as assigned.

Qualifications

Qualifications - Here's What You Need

Bachelor's degree in Information Technology or a related field preferred; relevant professional experience and industry certifications may be considered in lieu of a degree.
Experience with firewall deployments, IPsec configurations, and SharePoint administration is highly desirable.
Proven ability to work independently and as an effective member of a team, including drafting recommendations, proposing solutions, and executing tasks with minimal supervision.
Ability to collaborate with a wide range of stakeholders across multiple offices and bureaus, as well as interagency and external partners.
Secret Clerance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Excellent interpersonal and oral communication skills.
Excellent customer service skills.
Strong organizational skills, attention to detail, including follow-up on pending tasks.
Interpersonal skills and organizational skills with the ability to handle multiple projects concurrently.
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Preferred Qualifications:

Experience supporting program planning, implementation, or evaluation activities (e.g., tracking milestones, monitoring performance indicators, preparing status reports).
Bachelor's degree in public administration, business administration, economics, international affairs, data analytics, or a related field.
Familiarity with federal government operations, programs, or grants management processes.

Our Commitment to you / overview of benefits

SCA Health & Welfare fringe benefits.
Telemedicine
Dental & Vision
EAP
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions

Professional office environment, with the ability to work onsite in the main office.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen .

May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $39.42 - USD $44.23 /Hr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 104478
Posted 1 hour ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

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