Technical Helpdesk Support

Milwaukee, WI, US • Posted 1 day ago • Updated 1 day ago
Contract W2
No Travel Required
On-site
$21/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Software Troubleshooting
  • Mobile Device Support
  • Windows OS
  • Network Troubleshooting
  • Active Directory
  • AV Equipment Setup
  • AV Equipment Support
  • Ticketing Systems
  • Omni-channel Support
  • Customer Service
  • Problem Solving
  • Root Cause Analysis
  • Escalation Management

Summary

Role: Technical Helpdesk Support

Location: Milwaukee, WI 53216

 

Key Requirements:

  • 2+ years of Help Desk or Technical Support experience
  • Strong customer service and communication skills
  • Experience supporting users via phone, chat, email, or ticketing systems
  • Strong troubleshooting skills for PC/mobile hardware and software issues
  • Familiarity with Windows environments, operating systems, LAN, and support tools
  • Ability to manage multiple user requests and resolve escalations effectively
  • Experience in enterprise support environments preferred

 

Responsibilities:

  • Provide omni-channel technical support to end users
  • Troubleshoot desktop, mobile, software, and access-related issues
  • Resolve Level 1 escalations and deliver high-quality customer support
  • Document tickets clearly and maintain issue resolution updates
  • Support deployments, rollouts, and technology implementations remotely or through centralized support teams
  • Collaborate with internal teams to improve user experience and service quality
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91094911
  • Position Id: 8964938
  • Posted 1 day ago
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