Join Veracity, Where Strategy Meets Impact
At Veracity, we help organizations work smarter, move faster, and adapt with confidence. We’re a business and technology consultancy that partners with companies to optimize performance and successfully navigate change.
But what really sets us apart? Our people.
Our team is made up of strategic thinkers, solution builders, and natural problem-solvers who thrive on collaboration. We work side-by-side with our clients to understand their goals and deliver meaningful, measurable results. Along the way, we stay grounded in our core values: transparency, curiosity, and humility. We believe when our clients succeed, our employees grow, and our communities thrive and everybody wins.
Now Hiring: ServiceNow Integration Engineer
We’re looking for a talented ServiceNow Integration Engineer with experience integrating ServiceNow with contact center platforms such as Genesys, Talkdesk, Five9, or NICE CXone to join our growing team. If you’re energized by solving complex challenges, collaborating with smart and supportive teammates, and making a real impact, you’ll fit right in.
What You’ll Do:
- Design and implement integrations between ServiceNow and contact center platforms such as Genesys, Talkdesk, Five9, or NICE CXone (formerly inContact).
- Develop and maintain bi-directional APIs to enable real-time data exchange between customer service platforms and enterprise systems.
- Configure and support ServiceNow workflows that integrate customer interaction data from contact center technologies.
- Collaborate with architects, developers, and business stakeholders to define integration requirements and technical solutions.
- Troubleshoot and resolve integration issues across ServiceNow and CCaaS platforms.
- Support deployment, testing, and optimization of integrations for reliability, scalability, and performance.
- Document integration architecture, APIs, and technical configurations.
What You Bring:
- Hands-on experience integrating ServiceNow with contact center platforms.
- Experience with Genesys or other CCaaS solutions such as Talkdesk, Five9, or NICE (inContact).
- Strong experience designing and developing bi-directional APIs and system integrations.
- Experience with REST/SOAP APIs, middleware, or integration frameworks.
- Ability to work cross-functionally with development teams and business stakeholders.
- Healthcare or hospital network experience is a plus.
- Consistent, reliable availability and professional accountability
We’re looking for someone who combines technical excellence with curiosity, adaptability, and a collaborative mindset.
Why Veracity?
- A team that values your ideas and expertise
- A culture built on trust, respect, and growth
- Meaningful client work that drives measurable results
- A company that invests in both professional success and community impact
Our Commitment to Equal Opportunity
Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at and let us know the nature of your request and your contact information. Requests will be considered on a case-by-case basis.
In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
No 3rd parties, please.
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