Salesforce Support Analyst

Responsibilities:Act as the first point of contact for end-users experiencing application issues after self-help options are exhausted.Track, manage, and resolve user queries and system-related issues.Provide timely responses and communicate resolutions directly to users.Escalate complex issues to the appropriate support teams when required.Guide users on submitting support tickets via phone or ticketing systems (e.g., ServiceNow or similar tools).Assist with end-user training sessions and suppo

Job Title: Application/Production Support Help Desk Analyst Job ID: 26-01459 Location: Raleigh, NC Duration: 12 months of contract Job Summary: Seeking a Help Desk Analyst to provide application/production support for the CWS/PATH NC system. This role focuses on troubleshooting application issues, supporting external users, and ensuring high-quality customer service (non-hardware support). Key Responsibilities: Analyze and resolve escalated application issuesDiagnose root causes and coordinate

Title/Role: Application Support Agent Worksite Address: Raleigh, NC Hybrid (7-month Project) - Some local travel may be required in performance of the work Agency Interview Type: Either Webcam Interview or In Person Description Provides advanced functional support for the PATH NC Salesforce application, helping county & state child welfare staff resolve complex case-processing issues, review user actions, and get accurate guidance. No hardware or password support. Essential Duties and Responsibi

Job Description: Crop to Crop resumes are accepted Provides advanced functional support for the PATH NC Salesforce application, helping county & state child welfare staff resolve complex case-processing issues, review user actions, and get accurate guidance. No hardware or password support. Essential Duties and Responsibilities Provide Tier 2 support for social services staff encountering case-processing or workflow issues within the Salesforce-based PATH NC applicationAnalyze user activity, cas