ServiceNOW Business Analyst

Onsite – Tallahassee FL

Certification in any of the following is desired but not required: Certified Scrum Master (CSM), Certified Scrum Owner (CSO), CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

1. Ability to perform detailed business analysis, including requirements documentation, business case development, scope definition, and process modeling (Visio).
2. Strong facilitation and stakeholder management skills, with the ability to work effectively across business units, directors, security, and technology teams; excellent verbal and written communication.
3. Working knowledge of demand and portfolio workflows (ServiceNow or similar) and related governance checkpoints.
4. Ability to prepare ROI/TCO calculations, cost-benefit analyses, and risk summaries aligned with FDOT practices.
5. Proficiency with Microsoft SharePoint, Teams, Word, Excel, and PowerPoint; familiarity with Power BI for executive-level reporting and summaries.
6. Ability to conduct as-is and to-be analysis, perform detailed research, and model business processes using appropriate tools and techniques.
7. Ability to expertly facilitate workshops and meetings with a variety of stakeholders with varying levels of technical knowledge.
8. Knowledge and experience leveraging both IT solutions and business process improvements.
9. Ability to produce complete, accurate, and legible functional documentation that captures business processes, inputs/outputs, and system interactions.
10. Ability to work effectively with business units to identify and document requirements supporting maintenance, enhancement, modernization, remediation, or development of application systems, including the creation of context diagrams and technical overviews.
11. Ability to interpret and communicate technical information related to application development and data processing to both technical and non-technical audiences.
12. Skill in developing business cases and supporting documentation, performing data analysis, and conducting performance metrics reporting.

Additional:

13. Advanced skills with Microsoft products, including SharePoint, Teams, Word, Excel, PowerPoint, and Visio.
14. Ability to understand stakeholders needs, document requirements accurately, and perform duties independently when necessary.
15. Ability to perform analysis that accurately and completely defines processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.
16. Ability to receive and give constructive feedback and maintain effective work relationships.

Ability to adapt to changing demands in a dynamic environment with diverse work assignments.