Job Role: Senior Project Manager with Managed Print Services (MPS)
Location: Broadway, New York City (Onsite)
Must have experience working with Managed Print Services (MPS), Printer Deployment / Rollouts, Network Knowledge (WAN, LAN, Wireless), IPT / Mobility Support, MS Project, Project Scheduling, Power BI, ServiceNow, Ticket Management / Backlog Review, Vendor Coordination / Stakeholder Management
Contract
Key Responsibilities
Manage end-to-end printer deployment, replacement, and refresh projects.
Coordinate with business users, vendors, and technical teams for printer installations and support.
Monitor ServiceNow ticket queues and ensure timely resolution of incidents and requests.
Review and reduce backlog items through prioritization and follow-up.
Develop Power BI dashboards and reports to track service performance, SLA metrics, and project progress.
Identify opportunities for process improvement and cost savings within print services.
Maintain asset inventory, device lifecycle planning, and deployment schedules.
Partner with Network, IPT, Mobility, and other shared service teams to support printer connectivity and integrations.
Troubleshoot printer-related connectivity issues involving LAN, WAN, wireless, and mobile printing environments.
Escalate recurring issues and coordinate corrective actions with vendors or support teams.
Provide regular status updates to management and stakeholders.
Ensure customer satisfaction through proactive communication and service delivery excellence.
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