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Technical Lab Support Specialist

• Posted 1 day ago • Updated 4 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Laboratory Equipment
Technical Support
Network
Continuous Improvement
Testing
Workflow
Broadband
Passive Optical Network
Ethernet
DSL
Analytical Skill
Problem Solving
Conflict Resolution
Communication

Summary

Job Type

Full-time

Description

Role Summary

The Technical Lab Support Specialist plays a key role in supporting our Technical Support Team. You will recreate customer issues, run lab tests, and simulate network environments to help engineers diagnose and resolve problems faster. This role is fully onsite at our Hanoi facility and is ideal for someone who enjoys hands-on technical work in a structured, well-equipped lab environment.

Key Responsibilities:

Recreate complex customer-reported issues using lab equipment, simulation tools, and controlled test environments.
Work closely with Technical Support Engineers to analyze problems and validate potential solutions.
Maintain, configure, and improve lab environments, including Broadband, Optical, and integrated network platforms.
Document test procedures, results, and recommended fixes clearly and accurately.
Support continuous improvement of lab infrastructure, testing processes, and troubleshooting workflows.

Requirements

Practical experience working in technical labs, including issue reproduction and environment simulation.
Knowledge of Broadband and Optical technologies (GPON, Active Ethernet, xDSL, etc.).
Ability to integrate, configure, and troubleshoot multi-vendor and multi-technology systems.
Strong analytical and problem solving skills.
Clear communication skills, with the ability to explain technical findings.
Comfortable working in a structured, in-office environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: ZHONE
Position Id: 6418a7e3457ef1d52d77fdc7753f1aa
Posted 1 day ago

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