IT Manager

Description

We are looking for an IT Manager to oversee operational technology and business systems that support a production-focused distribution environment in Shelby, Michigan. This position serves as the primary connection between information technology and operations, ensuring systems remain reliable, practical, and aligned with day-to-day facility needs. The role combines hands-on technical oversight with leadership in system adoption, user support, and continuous improvement across multiple locations.

Responsibilities:
Partner with operations leaders to identify technology needs, resolve system issues, and translate business requirements into effective IT solutions.
Manage the performance, support, and ongoing improvement of production facility systems and core business applications in a Windows-based environment.
Lead implementation efforts for business systems and serve as the key advocate for successful adoption across approximately 10 sites.
Coordinate training and provide guidance to end users during system rollouts, including occasional travel to support location-based launches and onboarding.
Oversee infrastructure components such as Active Directory, backup platforms, network hardware, and workstation equipment to maintain secure and dependable operations.
Support and optimize applications including Microsoft Dynamics GP, CRM-related platforms, SalesPad, warehouse management tools, and other operational systems.
Develop, maintain, and refine reporting solutions using SQL and SSRS to provide meaningful insights for operational and management teams.
Establish configuration standards, monitor system health, and drive issue resolution to minimize downtime in the production environment.

Requirements

Experience leading IT systems and support functions within a manufacturing, distribution, or production-driven business setting.
Strong working knowledge of Windows environments, Active Directory, backup technologies, and computer hardware support.
Hands-on experience with Cisco technologies, configuration management, and core infrastructure administration.
Proficiency with Microsoft Dynamics GP, Microsoft Dynamics CRM, SalesPad, or similar enterprise business applications.
Ability to write or support SQL-based queries and build reports using Microsoft SSRS or related reporting tools.
Familiarity with warehouse management systems and the technology needs of operational teams.
Proven ability to communicate effectively with both technical stakeholders and business leaders while acting as a trusted liaison.
Willingness to travel as needed to assist with training, deployment activities, and support across multiple locations.

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