Field Service Engineer 3

{"description": "Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

• The Field Service Engineer is a key member in delivering s solid technical support to the Onto customers. The successful candidate will have a good technical capability, ability to troubleshoot systems under pressure in the clean room environment. Troubleshoots to resolve issues directly or by referring advanced issues to technical support resources. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation's success.
  
  Overview
  
  • Dedicate in FABs, mainly responsible for the Phoenix, AZ customer.
  • Troubleshoot systems to determine faults for non-performance.
  • Support new tool's installation/upgrade, performance data collection, to achieve the company's market share and goals
  • Business travel is required.
  
  Responsibilities:
  
  
  • Perform tools installation, software upgrade, maintenance, and service activities at customer sites.
  • Technical phone support and on-duty shift required.
  • Work independently for troubleshooting and hardware failures.
  • Capable of generating variation reports for tool install update, issue report, and training material.
  • Weekly base update and tool status update are required.
  • Technical document and experience sharing within the group to enhance group member skill.
  • Acts as a customer service advocate, instructing customers in the operation and maintenance of the system, developing and maintaining positive relationships.

Qualifications

• Bachelor degree or above majored in Mechanical/Engineering/Automation /Mechatronics or related
• Proficient in Microsoft Office products
• Familiar with PC's and have a strong troubleshooting background
• Ability to travel up to 20% both domestically and internationally and have a current Visa or entry permission
• Outstanding verbal and written communication skills necessary
• Hard working with team spirit
• Semiconductor or medical industries experience in equipment maintenance or repair is a plus.
• Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

Base Salary Range:
$71,360.00 - $107,040.00, offered in good faith and based on experience, location, and qualifications.

• Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Empowering Every Voice to Shape the Future:

Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).", "salary_raw": null}