Help Desk Support Specialist

Phoenix, AZ, US • Posted 60+ days ago • Updated 6 hours ago

Contract W2

On-site

$15 - $20/hr

Motion Recruitment Partners, LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Problem Solving
Dependability
Microsoft
Management
Help Desk
Microsoft Windows
Communication
Customer Service
ServiceNow
JIRA
CompTIA
Master Data Management
Mobile Device Management
Microsoft Azure
Technical Support
Computer Hardware
UPS
Active Directory
Group Policy
Microsoft Office
Microsoft Exchange
Computer Networking
Virtual Private Network
Printers
DNS
Dragon NaturallySpeaking
DHCP
Hardware Installation
Inventory Management
Laptop
Insurance
SAP BASIS

Summary

We're working with a local company in Phoenix that's looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you'll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It's a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.
The team is small, collaborative, and has a great culture, they're looking for someone who is proactive, dependable, and communicative. You'll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.

Required Skills & Experience

1-3 years of experience in Help Desk or IT Support
Proficient with Windows 10/11, Office 365, and Active Directory
Strong communication and customer service mindset
Basic understanding of networking fundamentals
Experience with ticketing systems like ServiceNow, Jira, or Freshservice

Desired Skills & Experience

CompTIA A+ or similar certification
Familiarity with Intune or MDM platforms
Exposure to Azure AD or hybrid environments
Experience supporting both on-site and remote users

What You Will Be Doing
Tech Breakdown

40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)
25% Active Directory administration (user setups, password resets, permissions, group policies)
15% Office 365 and Exchange support
10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)
10% Hardware setup and inventory management (laptops, peripherals, imaging)

Daily Responsibilities

100% Hands On

The Offer

Bonus OR Commission eligible

You will receive the following benefits:

Medical, Dental, and Vision Insurance
Vacation Time
Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 797805
Posted 30+ days ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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