Overview
On Site
15/hr - 20/hr
Full Time
Skills
Problem Solving
Dependability
Microsoft
Management
Help Desk
Microsoft Windows
Communication
Customer Service
ServiceNow
JIRA
CompTIA
Master Data Management
Mobile Device Management
Microsoft Azure
Technical Support
Computer Hardware
UPS
Active Directory
Group Policy
Microsoft Office
Microsoft Exchange
Computer Networking
Virtual Private Network
Printers
DNS
Dragon NaturallySpeaking
DHCP
Hardware Installation
Inventory Management
Laptop
Insurance
SAP BASIS
Job Details
We're working with a local company in Phoenix that's looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you'll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It's a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.
The team is small, collaborative, and has a great culture, they're looking for someone who is proactive, dependable, and communicative. You'll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.
Required Skills & Experience
Tech Breakdown
The team is small, collaborative, and has a great culture, they're looking for someone who is proactive, dependable, and communicative. You'll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.
Required Skills & Experience
- 1-3 years of experience in Help Desk or IT Support
- Proficient with Windows 10/11, Office 365, and Active Directory
- Strong communication and customer service mindset
- Basic understanding of networking fundamentals
- Experience with ticketing systems like ServiceNow, Jira, or Freshservice
- CompTIA A+ or similar certification
- Familiarity with Intune or MDM platforms
- Exposure to Azure AD or hybrid environments
- Experience supporting both on-site and remote users
Tech Breakdown
- 40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)
- 25% Active Directory administration (user setups, password resets, permissions, group policies)
- 15% Office 365 and Exchange support
- 10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)
- 10% Hardware setup and inventory management (laptops, peripherals, imaging)
- 100% Hands On
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.