Head of Renewals, North America

{"description": " Title: Head of Renewals, North America

Location : Remote

Position Overview:

The Vice President of Renewals, North America is a senior commercial leader responsible for driving customer retention, optimizing renewal performance, and growing recurring revenue across the North American customer base. This role leads the NA Renewals function, setting regional strategy, building scalable processes, managing a high-performing team, and partnering closely with Sales, Customer Success, Finance, and Product to deliver seamless, value-driven renewal experiences.

Key Responsibilities:

Regional Leadership & Strategy

• Own and execute the North America renewals strategy aligned with regional revenue goals.
• Define renewal playbooks, processes, pricing approaches, and escalation paths.
• Build and lead a high-performing North America Renewals team.
• Act as the senior renewals leader for the NA region, partnering with executive leadership.

Operational Excellence

• Own renewal forecasting, pipeline management, KPIs, and dashboards for North America.
• Partner with Customer Success to identify risk and drive proactive renewal engagement.
• Collaborate with Sales and Finance on commercial strategy, pricing, and policies.
• Improve tools, automation, and processes to scale efficiently.

Customer Engagement & Revenue Performance

• Oversee high-value and complex customer renewals and negotiations.
• Analyze churn and contraction drivers and lead mitigation initiatives.
• Ensure timely, value-focused renewal communications.

Requirements:

• 10+ years experience in Renewals, Sales, Customer Success, or Revenue Operations
• Experience leading Renewals strategy in Born in Cloud environment
• Experience leading within a Private Equity backed comapny
• Strong understanding of SaaS or subscription business models.
• Proven ability to drive high renewal rates and reduce churn.

Strong analytical, communication, and executive presence skills.

• Excellent communication, stakeholder management, and executive presence.

Preferred Qualifications:

• Experience in enterprise software or SaaS environments.
• Industry experience in Cloud-Native environments
• Background in pricing strategy or revenue operations.
• Experience leading distributed North America teams.

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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About Sapiens

Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens' platform offers pre-integrated, low-code capabilities to accelerate customers' digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally.

For More information visit us on

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Your Recruitment Journey

We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:

Apply

Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations.

1

Review

Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture

2

Interview

This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens

3

Offer

If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape

4

Onboard

Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead

5

Disclaimer

Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to ", "salary_raw": "Row(double=None, string=None)"}